About

WHAT IS DIALAMERICA?

Our call center outsourcing services are designed to exceed client expectations. And they do. We make 100 million calls a year, averaging 100,000 phone hours a week. Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers.

We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.

What do our creative call center solutions offer? A legacy of success. World-class people. The finest facilities. A full service offering. Results that can't be beaten.

Our Mission

Our Mission statements encompass the Four Key Pillars of our Business. These statements highlight the differences that human connections can make in an increasingly automated world.

They are:

Employees

We develop leaders of tomorrow by investing in them today.

Clients

We provide a meaningful brand impression with every connection.

Customers

We deliver empathetic and effective customer experiences.

Communities

We impact our communities through a culture of caring.

Our Values:

These values create the groundwork for how we operate. They create a framework for aligning our decisions across all facets of our business.

• Accountability
• Innovation
• Integrity
• Passion
• Respect
• Teamwork

We've always recognized that our success depends on our people.

And our new Vision, Mission, and Values support the cultivation of our people in order to achieve success for our employees, clients, customers, and communities.