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Crisis Counselor - Part Time 20+ Hours/Week

Boys Town locationOmaha, NE
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126 positions
126 positions
info linkReport a probelm Originally Posted : January 22, 2022 | Expires : February 21, 2022


Job Type
Part-time Employee
Job Location
Omaha, NE, United States


Business: Boys Town

$1,000 Hiring Bonus ($500 paid out after 30 days and after 6 months)

Part Time schedules also available for 20+ hours per week!

Job Summary:

In a career as a Crisis Counselor with the Boys Town National Hotline, you have the opportunity to bring forward your passion of helping other people. Sometimes, a friendly, nonjudgmental voice can be the difference between utter despair and a glimmer of hope. Hope is exactly what thousands of people each year find when they call the Boys Town National Hotline. You would make an impact by addressing issues ranging from bullying and family problems to substance abuse and suicidal thoughts.

Schedule: Full time. All schedules will include working 1 weekend shift.


  • Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice.
    • Assesses immediate and long term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.
    • Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening; follows questioning guidelines and pays attention to what the client is and is not saying.
    • Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.
    • Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.
    • Utilizes internal database to access local service referrals for clients.
    • Follows established procedures in handling each category of request and utilizes judgment within each situation.
    • Provides referrals to clients whose needs are not within the scope of services.
    • Documents details and information given within the course of the contact and provides reports as needed.
    • Responds to Helpline overflow contacts transferring to appropriate departments as necessary.

Required Qualifications:

  • Bachelors degree in Social or Behavioral Sciences is preferred. NOTE: Education and experience requirements may be higher based on contract requirements.
  • Previous crisis intervention or hotline experience preferred.
  • High level of interpersonal, critical thinking, and problem solving skills.
  • Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats.
  • Ability to communicate verbally and in writing in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content.

About Boys Town Nebraska:

A National Historic Landmark since 1985, the Village of Boys Town is now the only National Historic Landmark District in Nebraska. At any given time, about 400 boys and girls live in the Village, receiving care and guidance for a wide range of behavioral, emotional and academic issues. When Father Edward J. Flanagan purchased the Overlook Farm in 1921, it became the new, permanent site of Boys Town. Over the decades that followed, schools, churches and homes were built, and tens of thousands of young lives were transformed.

Our employees are our #1 supporters when it comes to achieving Boys Towns mission, which is why we offer an array of competitive and attractive benefit options. Unique perks to Boys Town employees and their families include free visits to Boys Town Physicians, free prescriptions, tuition assistance, access to the campus Field House, parenting resources from our experts and advancement opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

Date Posted: December 23, 2021

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

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