Tigerpaw is hunting for a customer-focused Technical Training Expert to join our overly caffeinated team of quirky, fun and friendly Tigers.
This person will help onboard our new customers to Tigerpaw with one-on-one phone calls, training, and regular communication. They will drive adoption of the platform by following a pre-designed launch plan to get our customers up and running and using our core products.
As part of the Customer Success Team, you will also have a hand in developing training and educational collateral that helps our customers learn more about Tigerpaw, find a better way of doing things in the platform, and all-in-all propel their business forward by ensuring they are getting the most out of their investment. Documents, webinars, flow charts, excel sheets, even online courses — any of these may be an option as we find ways to best help our clients succeed with Tigerpaw.
Maybe you’re the Tiger we’re looking for?
You will get to work with our senior trainers and technical writers to create compelling content that educates and delights our customers. However, remember that this is a customer-focused role first and foremost. The successful candidate for this role will have excellent communication skills, be able to multi-task, juggle competing priorities, use critical thinking to make best-judgement calls on elevating customer issues/concerns/lack of tigers in their office (we have been known to send random plush tigers to customers), and work to onboard our clients to the latest and greatest version of Tigerpaw, all while championing the benefits and features of our business automation platform. (It. Does. A. Lot.)
On any given day you may have multiple phone calls with a customer, work with new clients to find out what they want to get out of the product, check in with existing customers to see how they are doing with their software deployment plan, and answer emails for customers and internal Tigers (your co-workers). This role is designed for progression. As you learn more about Tigerpaw and how customers can best use it, you will have more opportunities to do specialized training courses, lead online webinars, and find additional ways to make our customers more successful.
This is a no-silo role where you are empowered to work cross-collaboratively throughout our organization to best set our customers up for success. Need input from development? Just walk down the hall and ask. Have a question from the sales team? They’ll be happy to help! (Although a bit distracted if it’s the end of the quarter.) You will also work closely with our Support Department and Customer Advocate teams to ensure your customers are getting everything they need to move forward. If you don’t like talking with people, then these are not the droids you are looking for. Move along. Move along.
If this does sound like you, if you have a knack for taking the complex and distilling it down into easy-to-understand language, then why not throw your hat into the ring?
At Tigerpaw, we embrace the weird, the odd, the unusual, and the quirky. So much so that we even added “Quirky, Fun and Friendly” as one of our core values. (It’s just above the unofficial core values of “Bacon”* and “Shenanigans.”)
This is a job and a company where you are encouraged to let your geek flag fly. We welcome your energy, enthusiasm, and the things you are passionate about.
In addition to working with a wide variety of customers in one-on-one planning meetings, you will also have the chance to be a member of a learning-focused company that values the soft skills that make coming to work awesome: communication, listening, being supportive of your team members, empathy, critical thinking, problem-solving, and how to high-five a co-worker while holding a fresh slice of pizza.
We value passion, creativity, sound communication practices, ownership and accountability, team collaboration, bad puns, and building up others to make our team better through teamwork and camaraderie.
If the idea of working with a great team gets your blood flowing, in an environment that embraces modern ideas on leadership, company culture, and team building; if you put people first; and if you’ve read the leadership bios on this page and you’re not scared away by our quirky culture — then maybe you’re the Tiger we’re looking for. (There will be a Roar test.)
Summary and responsibilities
Tigerpaw is looking for a customer-focused Technical Trainer to act as our newest
Lego Master team member. This person will:
You may also be called upon to referee inter-departmental trivia contests and assist in the selection of beer and barbecue for team outings.
Qualifications and core competencies
Think you’d be a good fit to join our Streak of Tigers? Here’s what we’re looking for:
Bonus! You identify with most or all of the following:
This position offers a competitive compensation package in a relaxed, quirky, fun and friendly company culture. You will be expected to dive in quickly, and you will have the backing and support of our entire team. (We may throw you into the deep end of the pool, but we’ll give you metaphorical arm-floaty things.)
What are you waiting for? Let’s hear your Tiger roar! (That means apply if you think this sounds like a cool gig — and we promise, it is.)
This exciting full-time position will report to our Director of Customer Success.
CONTACT: Suzy Kratochvil, email@example.com
*Love of bacon is not a requirement for this position. We have several vegetarians and vegans on our team who we fully embrace as our tigery brethren and sistren.
|Date Posted||February 13, 2020|
|Date Closes||March 14, 2020|
|Located In||Bellevue, NE|
|Department||Training and Implementation|
|Function||Cross-functional role, onboarding and training clients|
|Job Type||Full-time Employee|
|SOC Category||15-1041.00 Computer Support Specialists|
|Address||2201 Thurston Circle|
|City, State and Zip||Bellevue, NE 68005|
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