Brokerage Operations Opportunity in Financial Services
Operations Processing Specialist - Aug 8th and Sep 19th Training Classes
20 East Thomas, Phoenix, AZ 85912
2300 Windy Ridge Parkway, Atlanta, GA 30339
877 Executive Center Drive West, St. Petersburg, FL 33702
7755 Third St. North, Oakdale, MN 55128
10 Exchange Place, Suite 1410, Jersey City, NJ 07302
12325 Port Grace Blvd, La Vista, NE 68128
Advisor Group has returned to the office in a hybrid schedule, so we are seeking candidates willing to work a split schedule between home and the office. Consideration will be given to applicants seeking 100% remote work from home.
Role Type: Full-time
Advisor Group' Operations Processors are part of a team responsible for the accurate, timely and efficient processing of routine and complex transactions involving money and asset movement, supporting the activities associated within Brokerage Operations. Our Operations Processors also serve as backup resources to coworkers that perform equivalent duties and demonstrate the flexibility to respond to increases in workflow.
Review, process and follow up on various brokerage and non-brokerage account requests including asset movement requests, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing.
Must act as subject matter expert for several different responsibilities within brokerage Operations. Act as back-up to co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow.
Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems
Pay close attention to detail, process work accurately and work on repetitive tasks
Answer internal and external phone calls; make outbound phone calls to our advisors.
Update contact management systems with professional grammar and spelling.
Exercise judgment to know when to escalate issues to manager or supervisor
Assist in training co-workers to act as back-up for primary responsibilities
Respond to incoming requests from internal and external customers including research and problem solving, entering data into contact management system, and providing timely follow-up communication.
Make appropriate decision on when to lend assistance to co-workers to ensure that department service levels are maintained.
Assist with special projects and research
Provide a high level of service and support to independent financial advisors nationwide.
Review and process a high volume of time sensitive notifications and respond to high volume of incoming service requests.
All other duties as assigned.
|Date Posted||July 28, 2022|
|Date Closes||August 27, 2022|
|Address||20 E Thomas Rd #2000|
|Located In||Phoenix, AZ|