Careerlink Sign up menu
close
hero

Helpdesk Engineer - Aliquippa, PA #Hiring #Pennsylvania

PDDM Solutions locationAliquippa, PA
Save
17 positions
Apply

Web Mktg Technology Specialist

PDDM Solutions locationAliquippa, PA
17 positions
info linkReport a probelm Originally Posted : June 10, 2021 | Expires : July 10, 2021

Details

Job Type
Full-time Employee Show Shift
Custom
Salary
$50,000 - $70,000
Skills Awareness
The company selected specific skills needed for this job
View skills
Skills Awareness
The company selected specific skills needed for this job
SQL
Sonicwall
Microsoft Outlook / Exchange
Hide skills
Benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Medical
  • Vision
  • Paid Holidays
  • Paid Vacations
  • Apply Now
    Job Location
    Aliquippa, PA, United States

    Description

    In this position, you are responsible for the reactive remote technical support needs for our clients. This relates to all technology, including but not limited to, workstations, servers, printers, networks and vendor specific hardware and software.

    Responsibilities:

    • Provide remote technical support for Microsoft related technologies including Windows Server, Exchange, SQL, SharePoint, Hyper-V, etc.
    • Provide remote technical support for remote access solutions including VPN, RDP and SonicWALL Secure Mobile Access Appliances, etc.
    • Perform complex troubleshooting of backup systems.
    • Remotely investigate issues with network devices.
    • Ensure that all support resolutions adhere with CyBerJaz’ documented best practices.
    • Strictly follow the defined process for reactive support ticket handling for every support request.
    • Ability to consistently create and follow through with solid resolution plans after initial support request assessment and escalate requests when necessary.
    • Aid in the design and maintenance of client how-to and general process documentation

    Requirements:

    • Minimum of 2-years work experience in the IT service provider industry, preferably with experience working in the field and traveling to local area client locations.
    • High energy and self-motivated.
    • Desire to succeed.
    • Trainable, detail-oriented and willing to follow proven processes.
    • Strong personal discipline.
    • Comfortable having conversations with business leaders.
    • Strong organizational and customer service skills.
    • Proficient with general office applications.

     

    #hiring
    #it
    #informationTechnology
    #helpdesk
    Instant Answers
    providedProvided by company
    Full-time Employee

    Similar Jobs

    icon
    11 June ( 2 days ago )

    Customer Service Representative - Full Time Agent

    icon
    11 June ( 2 days ago )

    Call Center Agent - PICK YOUR OWN SCHEDULE!!

    icon
    11 June ( 2 days ago )

    Customer Service Representative - Full Time Agent