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Client Services Technician I

National Indemnity Company locationOmaha, NE
19 positions

Web Mktg Technology Specialist

National Indemnity Company locationOmaha, NE
19 positions
info linkReport a probelm Originally Posted : November 18, 2020 | Expires : December 18, 2020


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Job Location
Omaha, NE, United States



NICO National Indemnity Company

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Job Objective:

Provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.   Directs callers and emails to the appropriate individual or department.  Provides contact information for agents, affiliated companies, etc. as appropriate.  Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence.


Major Duties:

Customer Support

  • Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.  Resolves most basic issues and questions.  May assist and/or research the needs of callers and route calls or emails to the appropriate department or individual to handle.  If appropriate, may provide contact information for Berkshire Hathaway affiliates.         

Underwriting Submission Support

  • Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.  May also provide submission status updates to agents via phone and/or email.  If appropriate, identify available underwriters to assist on second and third level submission inquiries.

Customer Information Updating

  • Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.

Loss Run Request Handling

  • Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.  Upon request, explain the loss run request process via phone and/or email to agents and/or insureds.  Direct calls and emails requesting loss run explanation to the appropriate department.
  • Performs related duties as situation dictates such as participating in special projects, etc.


  • High school diploma or GED and 2 years of college courses or related equivalent
  • Basic math
  • 1 to 2 years related work experience
  • Personal computer and related software

Preferred Knowledge:

  • Bachelor degree in business or related field or equivalent
  • Basic insurance terms and coverages
  • Type 35 wpm with accuracy
  • Knowledge of commercial automobile rating and policy coverages and endorsements
  • Insurance coverages and rating and insurance products
  • Company guidelines on acceptability and profitability for applications/accounts/policies
  • Insurance industry and marketing techniques
  • Company, Agency, and department practices and procedures

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

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