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Broadband Technician

CenturyLink, Inc Omaha, NE

Job Description

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

Take command of your success as you deliver the future with advanced technologies!  We offer exceptional paid training, an inclusive empowering work environment, state-of-the-art tools and an innovative team culture.  We have the vision, ambition, and practical know-how to succeed!    Do you?


Job Responsibilities:

  • Service and sell our product portfolio of integrated communications services.
  • Personally represent CenturyLink as a full-throttle, next-generation communications  company.
  • Deliver the future of voice, data, internet, entertainment, and cloud services to our customers. 
  • Serve the customer at all levels.  Provide the customer with the best customer service.  Foster excellence in customer relationships. 
  • Convey a positive, professional appearance and demeanor when communicating the company's products and service options to our customers. 
  • Make decision as to the type of repair required at the customer premise.  Determine whether to repair or replace equipment as needed.
  • Inspect customer premises to determine the appropriate method of installation or repair in the safest possible manner
  • Work closely with the dispatch center for work assignments and service orders. 
  • Be prepared and enjoy working outside in all types of weather conditions.
  • Assist other technical personnel in the field when requested.
  • All other duties as assigned. 


Job requirements

  • Best in class customer service skills to develop strong relationships with CenturyLink customers.
  • Valid driver's license, with a satisfactory driving record. 
  • Full participation and successful completion of paid training.
  • Willingness and drive to continually keep up with changes in broadband technology and CenturyLink product offerings.
  • Strong communication skills ability to explain technical issues to customers.
  • Low voltage experience.


Work Environment:

  • May climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet.
  • May work in confined spaces (e.g., attics, crawl spaces, utility holes).
  • May perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.
  • May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
  • When working aloft, employee's weight and tools combined may not exceed the 300-pound weight limit as specified by the manufacturer.
  • Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
  • Drive company provided vehicle

Alternate Location: US-Nebraska-Omaha

Requisition #: 140058

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Technician, Consulting, Technology