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Solution Architect - Specialized Sales - Security

CenturyLink, Inc San Jose, CA

Job Description

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Solutions Architect in Specialized Sales generates sales opportunities for a specific product/service within prospect accounts and identifies upsell opportunities within existing customers. The SA also maintains current knowledge of industry trends, topics, methodologies, and core technologies in order to assimilate customer needs and design appropriate technical solutions. This Architect acts as a champion internally, translating industry best practices, trends, and customer needs, back to peer groups in Operations, Marketing, Product, Service Delivery, Architecture/Engineering, etc. to facilitate ongoing, actionable improvements to the suite of products in which they specialize.

Job Description

  •     Provide advanced solution selling abilities and effective, pro-active customer communications
  •     Attend customer meetings in person and via the phone
  •     Interact independently with all levels of customers management team to drive new sales.
  •     Design technical solutions that meet the customers business objectives by mapping to CenturyLink products
  •     Clarify ambiguous requirements with sales or clients, ensuring the solution resolves underlying client issues
  •     Provide guidance and alternatives to customer's requirements and interpret customer requirements based on limited information.
  •     Assist in identifying key technical influencers at existing customers and pursue marketing-generated sales leads to close new business with prospective customers
  •     Manage a forecast and funnel for product specific opportunities within assigned territory.
  •     Review customer business requirements developed directly or by sales/sales engineering
  •     Interact with sales/sales engineers and customers on large complex deals for specific products.
  •     Coordinate customer implementation with service delivery organization and provide design clarification while interfacing directly with customer.
  •     Proactively identify areas of process and design improvement within specific product area and contact impacted departments to recommend potential solutions.
  •     Liaison to internal groups such as Service Delivery, Offer Management, Product, Marketing, Architecture, and Capacity Planning to relay customer requirements and develop deliverable solutions
  • Qualifications
    • Bachelor's Degree plus 5+ years of relevant technical experience; or 8+ years of relevant experience
    • Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory
    • Demonstrated understanding of advanced applications within this area of technology with extensive knowledge of competitive offerings and trends
    • Experience utilizing Targeted Account Selling (TAS) or other solution selling methodologies
    • Advanced written and verbal communication skills with a proven ability to work with multiple levels of decision making
    • Expert problem-solving skills and ability to methodically understand and resolve complex issues, with the ability to focus ambiguous customer needs into specific, deliverable requirements with creative solution development
    • Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required


    Preferred Qualifications

    • Bachelor's Degree in engineering or related field


    Alternate Location: US-California-Irvine; US-California-San Francisco; US-California-San Jose; US-California-Santa Clara; US-California-Walnut Creek; US-Colorado-Denver; US-Indiana-Indianapolis; US-Iowa-Des Moines; US-Kansas-Junction City; US-Kansas-Topeka; US-Michigan-Southfield; US-Minnesota-Minneapolis; US-Missouri-Chesterfield; US-Montana-Billings; US-Nevada-Las Vegas; US-Oregon-Portland; US-South Dakota-Sioux Falls; US-Tennessee-Nashville; US-Utah-Salt Lake Ci; US-Washington-Bellevue; US-Wisconsin-Milwaukee

    Requisition #: 218773

    This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

    EEO Statement

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, œprotected statuses).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

    Job Segment: Solution Architect, Architecture, Engineer, Technology, Engineering, Security, Sales