Customer Service Rep - Call Center Job in Cincinnati, OH

Contractor Hours: 8am-5pm (Monday-Friday) for the first 6-8 weeks.
Post-Conversion Hours: 11am-7pm or 12pm-8pm (Monday-Friday).
Saturday Rotation: 2.5 Saturdays every 8 weeks with a weekday off.

Vaco is seeking a Customer Service Call Center Representative for contract-to-hire!
Job Title: Call Center Customer Service Representative (Contract to Hire)

Job Responsibilities:

Handle inbound calls and digital inquiries regarding bank products and services (e.g., online banking, account balances, debit cards, loans).
Resolve customer inquiries and issues on the first contact when possible.
Perform account transactions and maintenance accurately.
Refer sales opportunities to the appropriate team.
Stay updated on products, services, and policies.

Shift Details: