Benefits:
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Manager with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.
Responsibilities
Train, and manage call center employees capable of providing excellent customer service
Oversee call center operations, making improvements to telephone skills and other procedures
Create goals and objectives for the call center and document performance using key performance indicators
Develop and implement policies and procedures that maximize productivity
Prepare and present reports on call center statistics to upper management
Must be goal driven and motiviated to constantly improve the call center
Qualifications
High school diploma/GED is required, college experience is preferred
Previous experience as a call center manager or in a similar managerial position
Service Titan or equivalent CRM experience preferred
Strong grasp of customer service metrics and key performance indicators in a call center setting
Knowledge of budgeting, reporting, and basic financial analysis concepts
Highly skilled in Microsoft Office.
Excellent verbal, written, and interpersonal communication skills
Christian Brothers Automotive 
Alpharetta, GA 
