Administrative Assistant - Inside Sales

Company Description

At Locinox, we make gates smart. With smart products, designed by even smarter people. Our products may seem simple, but don't be fooled, there's pure ingenuity on the inside. Here, you take pride in your work, which features in impressive locations worldwide, from Central Park in New York to Roland Garros in Paris.

Still owned by the original founder, Locinox is a stable and growing Belgian enterprise, with an ambitious agenda for further expansion in the US.

As part of this growth, we're looking for an Administrative Assistant (Internal Sales) to support our team for a fixed period of 6 months.

Job Description

As an Administrative Assistant in our Internal Sales department, you provide essential administrative support to the team. You play a key role in ensuring smooth day-to-day operations and a professional service experience for our customers and partners.

Your responsibilities include:

• Managing incoming calls and directing them to the right colleagues
• Processing and following up on incoming customer orders in our system
• Handling customer inquiries about orders, deliveries, and pricing in a clear and professional manner
• Logging and tracking customer complaints to ensure timely resolution
• Creating and updating customer and contact information in our CRM and ERP systems
• Maintaining internal reference lists that support the sales team

Qualifications

• You have previous experience in an administrative role
• You are accurate, digitally fluent, and comfortable with Outlook and Teams; basic knowledge of Word, Excel, and PowerPoint is sufficient
• You are customer-focused, communicative, and a true team player
• You're flexible, discreet, and proactive in your work
• Ideally, you are familiar with working in an SME environment

Additional Information

What's in it for you

• A varied role with both structure and responsibility
• The chance to be a key support within a growing international organization
• A stable, dynamic and financially healthy company that keeps expanding
• A down-to-earth team with no egos - just collaboration and shared wins
• An open environment where ideas are welcomed and your initiative is valued